Returns Policy

At Hugo’s Wood and Art, we are committed to ensuring customer satisfaction in line with Australian Consumer Law.

30-Day Return Period

You may request a return within 30 days of receiving your item if it meets the eligibility of the criteria below.

Eligibility for Returns

Returns are accepted under the following conditions.

• The item is faulty of defective

• The item is significantly different from its description

• The item has been damaged during shipping.

Note: Items showing signs of misuse, intentional damage, or normal wear and tear are not eligible for return.

Change of Mind

We do not accept returns for change of mind.

How to Request a Return

To initiate a return, please contact us at hugoswoodandart@gmail.com with your proof of purchase and details of the issue. Our team will guide you through the process.

Your Rights

This policy is in addition to your rights under Australian Consumer Law. For more information, visit https://consumer.gov.au/.